Terms & Conditions

VELOIRÉ PERFUMES

TERMS AND CONDITIONS

Last Updated: June 2026

1. INTRODUCTION

Welcome to VELOIRÉ Perfumes ("VELOIRÉ", "we", "our", or "us").

These Terms and Conditions govern your access to and use of our website, products, and services available through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or purchase our products.

2. COMPANY INFORMATION

VELOIRÉ Perfumes operates an online fragrance and beauty business through its website.

Website:

www.veloireperfumes.com

Email: hello@veloireperfumes.com

3. ELIGIBILITY

By using our website, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate and complete.

4. PRODUCTS

VELOIRÉ makes every effort to accurately display products, descriptions, packaging, and pricing.

However:

Product images are for illustrative purposes only.
Packaging may vary from images displayed on the website.
Fragrance performance may vary between individuals.
Minor variations in colour, packaging, or appearance do not constitute defects.

VELOIRÉ reserves the right to modify, discontinue, or replace products without notice.

5. PRICING

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

Despite our best efforts, pricing errors may occur. If an error is identified after an order has been placed, VELOIRÉ reserves the right to:

Cancel the order and issue a refund; or
Contact the customer regarding the correction.

6. ORDERS

All orders are subject to acceptance and availability.

VELOIRÉ reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.

An order confirmation email does not constitute acceptance of the order. Acceptance occurs once the order has been processed and dispatched.

7. PAYMENT

Payment must be received in full before products are shipped.

We accept approved payment methods displayed during checkout.

All transactions are subject to verification and fraud prevention measures.

8. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery times are provided as guidelines only and are not guaranteed.

VELOIRÉ shall not be liable for delays caused by third-party couriers, customs authorities, weather conditions, strikes, or circumstances beyond our reasonable control.

9. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund & Returns Policy.

Due to hygiene and product integrity considerations, opened and used fragrance products are generally not eligible for return unless defective.

10. INTELLECTUAL PROPERTY

All content on the website, including but not limited to:

Logos
Product names
Branding
Graphics
Images
Text
Website design

is the property of VELOIRÉ or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

11. USER CONDUCT

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to systems or data.
Interfere with website functionality.
Submit false, misleading, or fraudulent information.
Upload harmful software or malicious code.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, VELOIRÉ shall not be liable for:

Indirect or consequential losses.
Loss of profits or revenue.
Business interruption.
Delays in delivery.
Website interruptions or technical failures.

Our total liability arising from any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

13. DISCLAIMER

Products sold by VELOIRÉ are intended for personal use only.

Customers are responsible for reviewing ingredient information and conducting appropriate patch testing before use.

VELOIRÉ shall not be liable for allergic reactions, sensitivities, or misuse of products.

If irritation occurs, discontinue use immediately and seek professional medical advice where necessary.

14. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. THIRD-PARTY SERVICES

Our website may contain links to third-party websites, payment providers, or services.

VELOIRÉ does not control and is not responsible for the content, policies, or practices of third-party services.

16. FORCE MAJEURE

VELOIRÉ shall not be responsible for any delay or failure to perform obligations resulting from circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Government actions
Labour disputes
Transport disruptions
Internet or telecommunications failures
Public emergencies

17. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the South African courts.

18. CHANGES TO THESE TERMS

VELOIRÉ reserves the right to amend these Terms and Conditions at any time.

Changes will become effective upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms and Conditions.

19. CONTACT US

For any questions regarding these Terms and Conditions, please contact:

VELOIRÉ Perfumes