VELOIRÉ PERFUMES

SHIPPING POLICY

Last Updated: June 2026

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1. INTRODUCTION

Welcome to VELOIRÉ Perfumes ("VELOIRÉ", "we", "our", or "us").

This Shipping Policy outlines the terms and conditions relating to the processing, shipment, and delivery of products purchased through our online store.

By placing an order with VELOIRÉ, you agree to the terms of this Shipping Policy.

2. SHIPPING LOCATIONS

VELOIRÉ currently ships throughout South Africa.

International shipping may be offered at our discretion and subject to courier availability, customs regulations, and applicable shipping fees.

3. ORDER PROCESSING

All orders are subject to product availability and payment confirmation.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches, or holiday seasons, processing times may be extended.

4. SHIPPING METHODS

VELOIRÉ partners with reputable courier services to ensure safe and reliable delivery.

Available shipping options and estimated delivery times will be displayed during checkout.

Delivery timeframes are estimates only and are not guaranteed.

5. DELIVERY TIMEFRAMES

Estimated delivery times after dispatch:

• Major metropolitan areas: 1–3 business days

• Regional areas: 2–5 business days

• Remote locations: 3–7 business days

Actual delivery times may vary due to factors beyond our control, including weather conditions, courier delays, strikes, customs processing, or peak demand periods.

6. SHIPPING FEES

Shipping fees are calculated during checkout and are based on:

• Delivery destination

• Package size and weight

• Selected shipping method

Any applicable shipping charges will be clearly displayed before payment is completed.

VELOIRÉ may offer free shipping promotions from time to time. Such promotions are subject to specific terms and conditions.

7. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers are responsible for monitoring delivery progress using the tracking details provided.

8. DELIVERY REQUIREMENTS

Customers must ensure that all delivery information provided is accurate and complete.

VELOIRÉ will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.

A signature may be required upon delivery.

9. FAILED DELIVERY ATTEMPTS

If a delivery cannot be completed due to:

• Incorrect address details

• Recipient unavailability

• Refusal of delivery

The package may be returned to VELOIRÉ.

Any additional shipping costs incurred for re-delivery may be charged to the customer.

10. RISK AND OWNERSHIP

Ownership of products passes to the customer upon full payment.

Risk of loss or damage transfers to the customer once the order has been delivered to the shipping address provided during checkout.

11. LOST OR DELAYED SHIPMENTS

If your order has not arrived within the estimated delivery period, please contact us at hello@veloireperfumes.com.

We will work with the courier to investigate the shipment; however, VELOIRÉ cannot guarantee replacement or reimbursement for delays caused by circumstances beyond our reasonable control.

12. DAMAGED PARCELS

Customers should inspect packages upon delivery.

If a parcel arrives visibly damaged:

1. Take photographs of the package and contents.

2. Notify VELOIRÉ within 48 hours of delivery.

3. Retain all packaging materials for investigation purposes.

Claims submitted after this period may not be eligible for review.

13. INTERNATIONAL ORDERS

Where international shipping is offered:

• Customers are responsible for any customs duties, import taxes, VAT, or clearance fees imposed by the destination country.

• VELOIRÉ is not responsible for delays caused by customs authorities.

• International delivery times are estimates only.

14. FORCE MAJEURE

VELOIRÉ shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Government actions

• Civil unrest

• Strikes

• Transport disruptions

• Courier service interruptions

15. CONTACT US

For any shipping-related inquiries, please contact:

VELOIRÉ Perfumes

Website:

 

VELOIRÉ Perfumes Website

Email: hello@veloireperfumes.com

By placing an order with VELOIRÉ, you acknowledge that you have read, understood, and agreed to this Shipping Policy.