VELOIRÉ PERFUMES

 

PRIVACY POLICY

Last Updated: June 2026

​

1. INTRODUCTION

Welcome to VELOIRÉ Perfumes ("VELOIRÉ", "we", "our", or "us").

We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in accordance with applicable data protection laws, including the South African Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with us.

​

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Information You Provide

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment information

• Order history

• Customer service communication 

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed

• Website usage data

• Cookies and similar technologies

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfill orders

• Deliver products and services

• Communicate regarding your orders

• Provide customer support

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications (where you have consented)

4. PAYMENT PROCESSING

Payments made through our website are processed by trusted third-party payment providers.

VELOIRÉ does not store complete credit card or banking information on its servers.

Payment providers may collect and process your payment information in accordance with their own privacy policies.

5. MARKETING COMMUNICATIONS

With your consent, we may send you:

• Promotional offers

• Product updates

• New fragrance launches

• Newsletters

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

6. COOKIES

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

7. SHARING OF INFORMATION

We may share your personal information with:

• Payment processors

• Courier and shipping providers

• Website hosting providers

• Technology and analytics providers

• Legal or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

8. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer support

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

10. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Object to certain processing activities

• Withdraw consent for marketing communications

• Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the details below.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

VELOIRÉ is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

12. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

14. CONTACT US

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

VELOIRÉ Perfumes

Website:

 

www.veloireperfumes.com

Email: hello@veloireperfumes.com

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.