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Refund Policy

VELOIRÉ PERFUMES

REFUND & RETURNS POLICY

Last Updated: June 2026

1. INTRODUCTION

Welcome to VELOIRÉ Perfumes ("VELOIRÉ", "we", "our", or "us").

We take pride in the quality of our fragrances and customer satisfaction. This Refund & Returns Policy outlines the conditions under which returns, exchanges, and refunds may be accepted for products purchased through our website.

By placing an order with VELOIRÉ, you agree to the terms of this policy.

2. CHANGE OF MIND RETURNS

Due to the personal nature of fragrances and hygiene considerations, VELOIRÉ does not accept returns, exchanges, or refunds for products purchased due to:

  • Change of mind

  • Personal preference

  • Fragrance expectations

  • Incorrect product selection by the customer

We encourage customers to carefully review product descriptions before making a purchase.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrectly supplied

Please contact us within 48 hours of delivery at hello@veloireperfumes.com.

Your email should include:

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging

Upon review, VELOIRÉ may, at its discretion:

  • Replace the product

  • Exchange the product

  • Issue a refund

  • Provide store credit

4. ELIGIBILITY FOR RETURNS

To qualify for a return due to damage, defect, or incorrect supply:

  • The product must be substantially unused.

  • The product must be returned in its original packaging where reasonably possible.

  • Proof of purchase must be provided.

  • The claim must be submitted within the required timeframe.

VELOIRÉ reserves the right to refuse claims that do not meet these requirements.

5. NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, the following items cannot be returned unless faulty:

  • Opened perfume bottles

  • Used fragrance products

  • Gift cards

  • Promotional items

  • Clearance or sale items (unless defective)

6. REFUND PROCESS

Where a refund is approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your payment provider.

  • Approved refunds are typically processed within 7–14 business days after approval.

Shipping fees are non-refundable unless the return is the result of an error by VELOIRÉ.

7. EXCHANGES

Exchanges may be offered only where:

  • The product received was incorrect.

  • The product arrived damaged.

  • The product is confirmed to be defective.

Exchange requests are subject to stock availability.

8. RETURN SHIPPING

Where a return has been approved due to a fault, defect, damage, or incorrect shipment, VELOIRÉ may arrange collection or reimburse reasonable return shipping costs.

Customers may be responsible for return shipping costs where the return does not arise from an error on the part of VELOIRÉ.

9. SOUTH AFRICAN CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights afforded to consumers under applicable South African consumer protection laws, including the provisions of the Consumer Protection Act 68 of 2008 (CPA).

Customers retain all rights and remedies available under applicable law.

10. FRAUD PREVENTION

VELOIRÉ reserves the right to refuse refunds, returns, or exchanges where:

  • Fraudulent activity is suspected.

  • False claims are submitted.

  • Products have been deliberately damaged.

  • Abuse of the returns process is identified.

11. CONTACT US

For returns, exchanges, or refund inquiries, please contact:

VELOIRÉ Perfumes

Website:

 

VELOIRÉ Perfumes Website

Email: hello@veloireperfumes.com

By placing an order with VELOIRÉ, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.

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